Payment Options

Automatic Bank Draft
The easiest method of paying your natural gas bill is to sign up for bank drafting. If you choose to have your bank account drafted, we will automatically deduct the amount of your gas bill around the 10th of each month.

Budget Plan
Our convenient budget payment plan allows you to pay the same amount for gas each month, with a reconciliation of the budget payment versus actual bills each June.

Each spring we send out budget proposal letters to anyone who has indicated they are interested in receiving one. If you choose to accept the proposal, you will become a budget customer for the following heating season.

Give us a call to add your name to the list of accounts that will receive a budget proposal letter in May for the following heating season.

Credit Card
You can always make a payment online with your major credit card by visiting the Pay Your Bill page. Payments are applied to your account the following business day.

Payment Dropbox
For your convenience we have a drive-up payment dropbox in the parking lot of our main office at 208 Lester Street, Martinsville, Virginia. Payments placed in the dropbox after 8:00 AM will be applied to your account the next business day. You may also make a payment at our office by mail.

Updated Disconnection Policy (07/01/2024)

Bill Payment Assistance

We value our customers and want to make it easier for anyone facing hardship to find resources to help with utility bill payments. The agencies listed here may provide bill payment assistance. For further information on specific program requirements and qualifications, please contact the agency directly. Additionally, local churches and religious organizations may be a good resource for those in need and offer limited payment assistance.

Department of Social Services
276-656-4300
Grace Network
276-638-8500
Piedmont Community Services
276-632-7128
Salvation Army
276-638-7259
Southern Area Agency on Aging
276-632-6442

The Virginia Department of Social Services website at dss.virginia.gov has information about the Virginia Energy Assistance Program (EAP) and the types of assistance that may be available.
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Asistencia para el pago de facturas

Valoramos a nuestros clientes y queremos que sea más fácil para cualquier persona que enfrente dificultades encontrar recursos para ayudar con los pagos de facturas de servicios públicos. Las agencias enumeradas aquí pueden proporcionar asistencia para el pago de facturas. Para obtener más información sobre los requisitos y calificaciones específicos del programa, comuníquese directamente con la agencia.
Además, las iglesias locales y las organizaciones religiosas pueden ser un buen recurso para los necesitados y ofrecer asistencia de pago limitada.

Departamento de Servicios Sociales
276-656-4300
Red de la Gracia
276-638-8500
Servicios Comunitarios de Piedmont
276-632-7128
Ejército de Salvación
276-638-7259
Agencia del Área Sur para el Envejecimiento
276-632-6442

El sitio web del Departamento de Servicios Sociales de Virginia en dss.virginia.gov tiene información sobre el Programa de Asistencia Energética de Virginia (EAP, por sus siglas en inglés) y los tipos de asistencia que pueden estar disponibles.